This website is owned and operated by The Creative Mojo® Ltd (Company No. 10261882) whose registered office is at 19 St Andrew Street, Tiverton, Devon EX16 6PH.
If you have any comments or queries about this website or the use of your data, please contact email@example.com We are a franchise business which means that our services are usually delivered by a business in your area, operating in accordance with our standards and principles. We call these operators ‘Franchisees’ and we and they share your data. This Policy also applies to them and to the data they collect about you.
Throughout this Policy ‘us’ or ‘we’ refers to both The Creative Mojo® Ltd and our franchisees. We last updated this Privacy Statement on 23rd May 2018 in line with GDPR.
We may collect personal information about you when you:
When you visit our website or use our services, we may collect certain information automatically such as:
To provide our website, process your request for information or your request for products or services, we may use your information in the following ways:
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post.
You can opt out of such marketing at any time and if you wish to do so, please email us at firstname.lastname@example.org
We occasionally share our data with our Franchisees and they, similarly, share their data with us. We may do this so that they can deliver the services, products and information that you have requested. They are not, technically Data Processors but Joint Controllers. However, they, and we, all abide by this one Policy.
We may share your information with certain other third parties including:
Fast Hosts – Email Account suppliers (www.fasthosts.co.uk)
Adobe Inc – Design & Web Hosting Suppliers (www.adobe.com)
Xero – Accounting software (www.xero.com)
Capsule CRM – CRM Software (www.capsulecrm.com)
Filecamp – Digital Asset Management (www.filecamp.com)
Go Cardless – Direct Debit Solution (www.gocardless.com)
We may also disclose your personal information to third parties:
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.
All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:
Name and contact details of people expressing interest in our goods or services.
Up to 6 months from last contact or unsubscribe received.
Name and contact details of all customers including emails, addresses and payment information
7 Years after last order.
Name and email
6 months from the last email – or 30 days max from an unsubscribe received
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at email@example.com or write to us at the address above.
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at firstname.lastname@example.org.
You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at email@example.com.
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at firstname.lastname@example.org with the details of what you would like us to do and we will try our best to comply with your request. Ii may not be technically feasible, but we will work with you to try and find a solution.