We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post.
You can opt out of such marketing at any time and if you wish to do so, please email us at [email protected]
Sharing your Personal Information
We occasionally share our data with our Franchisees and they, similarly, share their data with us. We may do this so that they can deliver the services, products and information that you have requested. They are not, technically Data Processors but Joint Controllers. However, they, and we, all abide by this one Policy.
Other third parties
We may share your information with certain other third parties including:
- Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
- Our website providers who need to see your information in order to keep our website up and running
- Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users
We work with the following companies:
Fast Hosts – Email Account suppliers (www.fasthosts.co.uk)
Adobe Inc – Design & Web Hosting Suppliers (www.adobe.com)
Xero – Accounting software (www.xero.com)
Capsule CRM – CRM Software (www.capsulecrm.com)
Filecamp – Digital Asset Management (www.filecamp.com)
Go Cardless – Direct Debit Solution (www.gocardless.com)
Legal Requirements and Law Enforcement
We may also disclose your personal information to third parties:
- if we sell our business in which case the personal information that we hold will be part of the transferred assets
Third Party Privacy Policies
Where we store your Personal Information
Storage of Personal Information
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.
All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.
Retention of information
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:
Name and contact details of people expressing interest in our goods or services.
Up to 6 months from last contact or unsubscribe received.
Franchisee Orders (including franchise purchases)
Name and contact details of all customers including emails, addresses and payment information
7 Years after last order.
Name and email
6 months from the last email – or 30 days max from an unsubscribe received