Our website provides you with the ability to make enquiries and request information about our products and services. In order for us to provide you with the website and it’s services we may need to collect personal information about you. We want you to use our website and services safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:
This website is owned and operated by The Creative Mojo® Ltd (Company No. 10261882) whose registered office is at Channings, Brithem Bottom, Cullompton, Devon EX15 1NB.
If you have any comments or queries about this website or the use of your data, please contact [email protected] We are a franchise business which means that our services are usually delivered by a business in your area, operating in accordance with our standards and principles. We call these operators ‘Franchisees’ and we and they share your data. This Policy also applies to them and to the data they collect about you.
Throughout this Policy ‘us’ or ‘we’ refers to both The Creative Mojo® Ltd and our franchisees. We last updated this Privacy Statement on 20th October 2022 in line with GDPR.
We may collect personal information about you when you:
When you visit our website or use our services, we may collect certain information automatically such as:
To provide our website, process your request for information or your request for products or services, we may use your information in the following ways:
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post.
You can opt out of such marketing at any time and if you wish to do so, please email us at [email protected]
We occasionally share our data with our Franchisees and they, similarly, share their data with us. We may do this so that they can deliver the services, products and information that you have requested. They are not, technically Data Processors but Joint Controllers. However, they, and we, all abide by this one Policy.
We may share your information with certain other third parties including:
Fast Hosts – Email Account suppliers (www.fasthosts.co.uk)
Adobe Inc – Design & Web Hosting Suppliers (www.adobe.com)
Xero – Accounting software (www.xero.com)
Capsule CRM – CRM Software (www.capsulecrm.com)
Filecamp – Digital Asset Management (www.filecamp.com)
Go Cardless – Direct Debit Solution (www.gocardless.com)
We may also disclose your personal information to third parties:
Our website may contain links to websites owned by other organisations. If you follow a link to another website, such websites will have its own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.
All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:
Name and contact details of people expressing interest in our goods or services.
Up to 6 months from last contact or unsubscribe received.
Name and contact details of all customers including emails, addresses and payment information
7 Years after last order.
Name and email
6 months from the last email – or 30 days max from an unsubscribe received
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at [email protected] or write to us at the address above.
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at [email protected].
You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at [email protected].
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at i[email protected] with the details of what you would like us to do and we will try our best to comply with your request. Ii may not be technically feasible, but we will work with you to try and find a solution.
If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by a Director who will do their best to try and resolve the issue.
We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.
We welcome questions, comments and requests regarding this Privacy Policy which can be sent to [email protected].
Over the past 9 years, Creative Mojo have developed a proven system of workshops utilising both our bespoke die-cut-shapes and workshop manuals. As such the process or “system” behind how these workshops are run are legally protected. Therefore we do ask that anyone looking to reproduce what we offer in a similar way using similar shapes culminating in a final group piece be aware of this.
Although every care has been taken to ensure our delivered packs are safe for use, we recommend that every home or establishment risk assesses all items in their kits and that they are suitable for use by their residents prior to usage.
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